Billing, Payment Authorization & Recurring Charges
Effective date: November 13, 2026 · Last updated: November 13, 2026
This page explains how RENEWL Longevity bills for care, how we store and use a payment method on file, and how you authorize, change or cancel recurring charges. It applies to memberships, multi-month programs, prescription therapies and any service billed to a card we keep on file. It works together with our Terms of Service and our Refund & Cancellation Policy.
1. What You Are Paying For
RENEWL Longevity is a physician-supervised medical practice. What you purchase is clinical care: an evaluation, diagnostics, a treatment plan, follow-up visits, and ongoing provider oversight. Where a prescription therapy is clinically appropriate, it is prescribed by your provider after an individualized evaluation and dispensed by a licensed U.S. pharmacy under a patient-specific prescription. RENEWL does not operate a pharmacy and does not sell medication over the counter. Program and membership fees cover the care relationship; they are not a per-unit price for a medication.
2. Payment Method on File
When you enroll in a membership or a multi-month program, or when you begin a therapy billed on an ongoing basis, you authorize RENEWL Longevity to store your payment method securely with our payment processor and to charge it for the amounts described in your enrollment agreement. Your full card number is held by our payment processor, not by RENEWL. You may update or replace the payment method on file at any time by contacting us.
3. Recurring Charges — What You Are Authorizing
At enrollment you are told, in writing, before any charge is made:
- the amount of each charge, or how it is calculated if it varies
- how often it recurs, and on what date
- how long it continues, including any minimum term
- what the charge covers
- how to cancel
Your authorization continues until you cancel it as described below, or until the program term ends. We do not add new recurring charges to a payment method on file without telling you first and obtaining your authorization for that charge.
4. Variable Amounts
If a recurring amount changes — for example because your provider adjusts your plan — we notify you in writing at least 10 days before the next charge, and you may cancel before it is made.
5. How to Cancel a Recurring Charge
You may cancel a monthly membership at any time with 30 days notice before your next billing date, by phone at (248) 930-3535, by email to info@renewllongevity.com, or through the patient portal. A minimum term of 3 months applies where stated in your enrollment agreement. We confirm every cancellation in writing within one business day. Once cancelled, no further charges are made to your payment method, and your benefits continue through the end of the period you have paid for. Multi-month and prepaid programs are governed by Section 6 of our Refund & Cancellation Policy.
6. What Appears on Your Statement
Charges from RENEWL appear on your card or bank statement as RENEWL LONGEVITY followed by our phone number. If you see a charge you do not recognize, call us at (248) 930-3535 before contacting your card issuer — we can almost always identify and resolve it the same day, and far more quickly than a dispute.
7. Receipts and Records
We send a receipt by email for every charge. Your enrollment agreement, your authorization, and your full billing history are available to you on request and through the patient portal.
8. Declined or Failed Payments
If a charge is declined, we notify you and retry once within 7 days. If payment cannot be completed, we may pause program benefits until the balance is resolved. We do not send accounts to collections without first contacting you directly.
9. Billing Questions and Disputes
Contact us at info@renewllongevity.com or (248) 930-3535 with any billing question. We respond within two business days. Please contact us before filing a dispute with your card issuer; most billing questions are resolved directly and more quickly.
10. Contact
RENEWL Longevity, LLC
105 S Main St, Rochester, MI 48307
Email: info@renewllongevity.com
Phone: (248) 930-3535
These terms are part of our Terms of Service and work together with our Refund & Cancellation Policy. They do not replace the enrollment agreement you sign at the time of purchase.